GoJet Airlines

2. Notify Customers of known delays, cancellations, and diversions

Our commitment:
We will provide our partners timely information regarding delays, cancellations, and diversions so our customers will be aware of any change in their flight(s).

Because we know that timely and accurate communication regarding travel interruptions is of utmost importance, we will make every effort to provide our partners and our employees with the most accurate, up-to-date information as frequently as possible. This information is linked to automated systems to deliver delays or cancellation information quickly.

As soon as we become aware of a service interruption, we will relay the information to our partners so they can proactively take steps to help customers reach their intended destination with minimal interruption. We will also notify the affected station so the staff can relay timely, clear and concise information to customers in the boarding gate area. They will also update customers regarding the reason for the delay or cancellation as it becomes available.

When making your reservations, providing contact information can assist in reaching you in the event a delay or cancellation becomes apparent before you leave for the airport or while you are in transit.

 

Our 12 Points
  1. Offering the lowest fare possible
  2. Notify customers of known delays, cancellations, and diversions
  3. Delivering baggage on time
  4. Allow reservations to be canceled without penalty 24 hours after the reservation is made
  5. Provide prompt ticket refunds
  6. Properly accommodating passengers with disabilities, and other passengers with special needs, including during tarmac delays
  7. Meet customers' essential needs during lengthy tarmac delays or cancellations
  8. Treating customers who are denied boarding due to oversales with fairness and consistency in accordance with DOT regulations and our partners' policies and procedures for determining priority
  9. Disclosing cancellation policies, frequent flyer rules, aircraft seating configuration, and lavatory availability
  10. Notifying customers about travel itinerary changes in a timely manner
  11. Ensuring responsiveness to customer complaints
  12. Provide services to mitigate inconveniences resulting from cancellations and misconnections
 
Home | Careers | Contact Us | Site Map