GoJet Airlines

3. Delivering baggage on time

Our commitment:

It is our intention to deliver your baggage on time; however, in the event this does not occur, we will make every effort to return baggage within 24 hours.  If eligible, we will compensate you for reasonable expenses that result due to a delay in delivery. 

If you cannot locate your luggage notify an airline representative at the airport.    

It is recommend you attach a baggage identification tag to each bag clearly displaying your name, address and telephone number. In addition, we suggest you place your contact information and a copy of your itinerary inside your bags. Be sure to carry necessity items like medications, keys and passports, as well as valuables with you on the aircraft.  Always use baggage designed to withstand the stress of airport baggage handling systems and avoid over-packing.

 

Our 12 Points
  1. Offering the lowest fare possible
  2. Notify customers of known delays, cancellations, and diversions
  3. Delivering baggage on time
  4. Allow reservations to be canceled without penalty 24 hours after the reservation is made
  5. Provide prompt ticket refunds
  6. Properly accommodating passengers with disabilities, and other passengers with special needs, including during tarmac delays
  7. Meet customers' essential needs during lengthy tarmac delays or cancellations
  8. Treating customers who are denied boarding due to oversales with fairness and consistency in accordance with DOT regulations and our partners' policies and procedures for determining priority
  9. Disclosing cancellation policies, frequent flyer rules, aircraft seating configuration, and lavatory availability
  10. Notifying customers about travel itinerary changes in a timely manner
  11. Ensuring responsiveness to customer complaints
  12. Provide services to mitigate inconveniences resulting from cancellations and misconnections
 
Home | Careers | Contact Us | Site Map