GoJet Airlines

8. Treating customers who are denied boarding due to oversales with fairness and consistency in accordance with DOT Regulations and our partners' policies and procedures for determining boarding priority

Our commitment:
Occasionally we may not be able to provide you with a seat on a specific flight, even if you hold a ticket and have checked in on time and comply with other requirements.  This is called an oversale, and occurs when restrictions apply to operating a particular flight safely *such as aircraft weight limits); or if more customers have checked in and are prepared to board than we have available seats.

If your flight is in an oversold situation, you will not be denied a seat until we first ask for volunteers willing to give up their confirmed seat.  If you are involuntarily denied boarding and have complied with our check-in and other applicable rules, you will be entitled to compensation and transportation on an alternate flight.  Additional information regarding denied boarding polices is available on our partners website (www.united.com or www.delta.com).

 

 

Our 12 Points
  1. Offering the lowest fare possible
  2. Notify customers of known delays, cancellations, and diversions
  3. Delivering baggage on time
  4. Allow reservations to be canceled without penalty 24 hours after the reservation is made
  5. Provide prompt ticket refunds
  6. Properly accommodating passengers with disabilities, and other passengers with special needs, including during tarmac delays
  7. Meet customers' essential needs during lengthy tarmac delays or cancellations
  8. Treating customers who are denied boarding due to oversales with fairness and consistency in accordance with DOT regulations and our partners' policies and procedures for determining priority
  9. Disclosing cancellation policies, frequent flyer rules, aircraft seating configuration, and lavatory availability
  10. Notifying customers about travel itinerary changes in a timely manner
  11. Ensuring responsiveness to customer complaints
  12. Provide services to mitigate inconveniences resulting from cancellations and misconnections
 
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