GoJet  

In the air and on the ground, our customers have the right to expect respect, courtesy, fairness, and honesty from the airline they have selected for travel.  GoJet Airlines operates flights on behalf of United Airlines (as United Express) and Delta Air Lines (as Delta Connection), and we are committed to working with our partners to ensure that our passengers receive the best possible service.  We pledge to:

OFFER THE LOWEST FARE AVAILABLE
All GoJet Airlines ticketing and reservations functions are handled by our mainline partners, United Airlines and Delta Air Lines.  Please contact our partner airlines directly to determine the lowest published fare available for the date, flight and class of service requested. 

United Airlines Reservations

1-800-UNITED-1

Delta Air Lines Reservations

1-800-221-1212

NOTIFY CUSTOMERS OF KNOWN DELAYS, CANCELLATIONS, AND DIVERSIONS
As soon as we become aware of a service interruption, we will relay that information to our partners so that they may proactively take steps to help customers reach their inte​nded destinations with minimal interruption.  We will also notify the affected station so that staff can relay timely, clear and concise information to customers in the boarding gate area, and our flight crews will update customers regarding the reason for the delay or cancellation as soon it becomes available.

For the most up-to-date information regarding GoJet Airlines delays or cancellations, please contact our partner airlines directly.

United Airlines Flight Status and Information

1-800-UNITED-1

​Delta Air Lines Flight Status and Information

1-800-325-1999​

DELIVER BAGGAGE ON TIME
GoJet Airlines will make every reasonable effort to ensure that our passengers receive their baggage when they arrive at their final destinations.  In the event of a delay, passengers will be reimbursed for reasonable toiletry items and essentials for the duration of time that they are without their baggage.    

To track delayed baggage or for delayed baggage compensation information, please contact the appropriate airline directly. 

United Airlines Baggage Information

Delta Air Lines Baggage Information

ALLOW RESERVATIONS TO BE CANCELED WITHOUT PENALTY FOR A CERTAIN PERIOD OF TIME, AS DEFINED BY OUR PARTNERS
For more information regarding our partners' cancellation policies, please visit:

United Airlines 24 Hour Flexible Booking Policy

Delta Air Lines Risk Free Cancellations​

PROVIDE PROPER TICKET REFUNDS
All refunds for GoJet Airlines flights are processed by our partners.  For more information regarding our partners' reimbursement policies, please visit:

United Airlines Refunds

Delta Air Lines Refunds

PROPERLY ACCOMODATE PASSENGERS WITH DISABILITIES AND OTHER PASSENGERS WITH SPECIAL NEEDS, INCLUDING DURING TARMAC DELAYS
Accommodating individuals with special needs, including those with disabilities and unaccompanied minors, is a top priority at GoJet Airlines. We conduct ongoing training for employees who work in customer contact positions to ensure that all customers with special needs receive the level of service they deserve and should expect.

When making your reservations, please notify the reservations agent of any special needs you have.  If booking your travel online, please select your special needs requirements when you reserve your travel. This will alert employees of your needs so they can better assist you when you travel.

For more information regarding the services our partners provide passengers with special needs, please visit:

United Airlines Passengers with Special Needs information

Delta Airlines Special Needs FAQ

MEET OUR CUSTOMERS' ESSENTIAL NEEDS DURING LENGTHY TARMAC DELAYS

When events and obstacles beyond our control, such as severe weather or Air Traffic Control delays cause lengthy delays on the ramp, we strive to minimize delays and passenger inconvenience as much as possible, per the policies stated in our and our partners' Extended Taxi Delay Plans.

GoJet Airlines Tarmac Delay Pl​an

TREAT CUSTOMERS WHO ARE DENIED BOARDING DUE TO OVERSALES WITH FAIRNESS AND CONSISTENCY IN ACCORDANCE WITH DOT REGULATIONS AND OUR PARTNERS' POLICIES AND PROCEDURES FOR DETERMINING BOARDING PRIORITY

Occasionally we may not be able to provide you with a seat on a specific flight, even if you hold a ticket and have checked in on time and comply with other requirements.  This is called an oversale, and it occurs when more customers have checked in and are prepared to board than we have available seats.  If you are involuntarily denied boarding and have complied with our check-in and other applicable rules, you will be entitled to compensation and transportation on an alternate flight.  Additional information regarding denied boarding polices is available on our partner airlines' websites.

United Customer Commitment (Section 8)

Delta Air Lines Customer Commitment (Section 8)

DISCLOSE TRAVEL ITINERARIES, CANCELLATIONS, FREQUENT FLYER RULES AND AIRCRAFT SEATING CONFIGURATIONS

For information regarding your travel itinerary, flight cancellations, airline frequent flyer programs and aircraft information, please visit:

United Airlines Manage Reservations

United Airlines Cancellations

United Airlines Frequent Flyer Details (Mileage Plus Program)

​United Airlines Bombardier CRJ-700 Aircraft Seating Configuration

Delta Air Lines Travel Itinerary

Delta Air Lines Cancellations

Delta Air Lines Frequent Flyer Program (SkyMiles)​

Delta Airlines Bombardier CRJ-700 Aircraft Seating Configuration

ENSURE RESPONSIVENESS TO CUSTOMER COMPLAINTS

Customer feedback is very important to us.  Written complaints will be acknowledged within 30 days of receipt and a substantive written response will be sent within 60 days. 

For more information regarding the submission of questions or complaints, please visit:

United Airlines Customer Care​

DeltaAir Lines Comments/Complaints

PROVIDE SERVICES TO MITIGATE INCONVENIENCES RESULTING FROM CANCELLATIONS AND MISCONNECTIONS

In order to mitigate inconveniences during irregular operations such as delays or cancellations, our partner airlines will do their best to notify you of the operational irregularity in advance using the contact information in your reservation.  In the event that you are inconvenienced overnight while away from your home or destination due to a delay, misconnect or cancellation within our control, such as a mechanical or crew issue, our airline partners will provide meal allowances and hotel accommodations.  For complete information regarding our partners' policies and procedures during irregular operations, please visit:

United Airlines Customer Commitment (Section 12)

Delta Air Lines Customer Commitment (Section 12)

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GoJet Airlines is an equal opportunity employer.