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Passenger Information

GoJet Airlines is pleased to provide scheduled air service on behalf of United Airlines.  United handles all ticketing and reservations on our behalf.  To book a GoJet Airlines flight or for information pertaining to our partner airline's policies and procedures, please click on the appropriate link below. ​ We look f​orward to serving you soon! ​

All GoJet Airlines ticketing and reservations functions are handled by our mainline partner, United Airlines. Please contact our partner airlines directly to determine the lowest published fare available for the date, flight and class of service requested. 


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​GoJet Airlines will make every reasonable effort to ensure that our passengers receive their baggage when they arrive at their final destinations.  In the event of a delay, passengers will be reimbursed for reasonable toiletry items and essentials for the duration of time that they are without their baggage. To track delayed baggage or for delayed baggage compensation information, please contact the appropriate airline directly. 

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As soon as we become aware of a service interruption, we will relay that information to our partners so that they may proactively take steps to help customers reach their inte​nded destinations with minimal interruption.  We will also notify the affected station so that staff can relay timely, clear and concise information to customers in the boarding gate area, and our flight crews will update customers regarding the reason for the delay or cancellation as soon it becomes available.

For more information regarding our partners' cancellation policies, please visit:

United Airlines 24 Hour Flexible Booking Policy

​All refunds for GoJet Airlines flights are processed by our partners.  For more information regarding our partners' reimbursement policies, please visit:

United Airlines Refunds

​When events and obstacles beyond our control, such as severe weather or Air Traffic Control delays cause lengthy delays on the ramp, we strive to minimize delays and passenger inconvenience as much as possible, per the policies stated in our and our partners' Extended Taxi Delay Plans.​

GoJet Airlines Tarmac Delay Plan

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​Accommodating individuals with special needs, including those with disabilities and unaccompanied minors, is a top priority at GoJet Airlines. We conduct ongoing training for employees who work in customer contact positions to ensure that all customers with special needs receive the level of service they deserve and should expect.

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