Customer Feedback

Here's what our customers are saying about GoJet Airlines and its team of aviation professionals.

“I really think it's the flight attendants that keep customers coming back. They are the face of your company. My flight attendant James Grishaw did such a fantastic job that I see no reason why I wouldn't book exclusively on United from now on.”

“Joanna Konsolakis took the time to personally introduce herself to each of the First Class customers, addressed them individually by name and provided professional and attentive service throughout the flight. Her announcements were clear, professional and conveyed a sincere appreciation for our customers business. Joanna is a perfect representation of the type of onboard experience we want to provide for all customers."

“Captain Jason Heitz did an outstanding job in keeping the passengers informed during this flight.”

"Beautiful new plane was comfortable and clean."

“Deborah Carney made the flight fun and entertaining. She has an excellent personality. Outstanding!!”

"James Taipale, the flight attendant in First Class, was professional, friendly and extremely respectful. I had just finished my first leg of my trip which was a red-eye flight. I needed a peaceful flight and he ensured that but continued to be friendly and professional. It was a great balance and he is true talent for you!"

“Captain Chris Slavens went out of his way to welcome people onboard”

“Thanks to Octavia Ellis for your professional, energetic, thoughtful and warm service. You’re a credit to United and the best of what it has to offer. You’re bright like the sunshine.”

“Second flight I’ve seen Natasha Martinez’s ever cheerful “extra-mile” attitude and service. Great ambassador for United!”

“Melanie Davis is the nicest flight attendant I’ve ever had on any GoJet flight. Just a friendly, accommodating, attentive individual. Clone this one and you will take over the world!”

“Captain Kyle Payne and First Officer Flavio Alvarez kept us completely informed during the flight and were very kind and courteous.”

"New plane was nice. VERY WELCOME change!"

“With all the economic issues this summer, good in-flight customer service has not been readily available. Gerard Rynn was a wonderful exception to this trend. He is friendly, professional and exceptional. This was the best flight I’ve been on in a long while thanks to him.”

“It’s not often that you encounter an individual who exudes and glows with the spirit of service. The only way someone can achieve this is if they are sincerely dedicated to their customers. On my flight, it was so clear that Jax Hamilton truly enjoyed both flying and her customers. It was a complete joy. Thanks for a great flight.”

“Thank you for a delightful flight. Keep up your professionalism, especially with appearance and great teamwork!”

“Hannah Thornhill, our flight attendant, was the most attentive flight attendant I've ever had! She even brought me a bottle of hot water as cabin was sort of cold and I didn't even ask for a blanket, but she knew I was chilly. She was GREAT!”