When events and obstacles beyond our control occur, such as severe weather or Air Traffic Control issues, we strive to minimize delays and passenger inconvenience as much as possible, per the policies stated in our and our partners’ Extended Taxi Delay Plans.
GoJet Airlines SOC Master Plan
You can locate the DOT approved GoJet Airlines’ Tarmac Delay Contingency Plan at http://www.gojetairlines.com.
Delayed departure aircraft will begin to return to a gate or another suitable disembarkation point no later than three hours for domestic flights and no later than four hours for international flights after the main aircraft door has closed in preparation for departure. GoJet Airlines (GoJet) will not permit an aircraft to remain on the tarmac for more than three hours before allowing passengers to deplane for domestic arrival flights or more than four hours for international arrival flights after the aircraft has landed.
The Canada Transportation Act – Air Passenger Protection applies to aircraft on Canadian soil where a flight is delayed on the tarmac with the doors of the aircraft closed for take-off or after the flight has landed with a three hours tarmac delay requires a suitable disembarkation location. If the Pilot in Command’s reasonable opinion is that takeoff will occur no later than 3 hours and 45 minutes after the start of the long taxi delay, there is a onetime 45 minutes extension to the rule.
This plan ensures that GoJet Airlines will meet or exceed specified guidance as it pertains to provisioning, as follows: adequate food and potable water no later than two hours if the aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service; operable lavatory facilities; medical attention; comfortable cabin temperature, and other customer comfort needs.
B. GoJet Plan and Responsibility
The GoJet System Operations Control (SOC) is responsible for the management, quality, and decision-making of the code share’s master plan for all GoJet flights. The contracted ground handling vendor companies will carry out the plan at the station.
SOC will also be responsible for initiating the GoJet back-up plan when our code share partner is unresponsive, unable to provide an available gate or a viable solution necessary to adhere with the tarmac delay contingency plan.
It will be the goal of the SOC to take all available information and make the best decisions possible to ensure compliance with the plan. In some cases that may mean flights with projected lengthy taxi delays of more than 2 hours:
When there is a known substantial delay to departure, the SOC will evaluate the length of the delay and will notify the station to hold boarding of the flight when appropriate.
Gates and Facilities
GoJet has contractual relationships with it mainline partners, Delta Air Lines (“Delta”) and United Airlines (“United”) that provide for coordination for the use of gates and associated facilities in delay situations. Both Delta and United have submitted independent plans to the DOT, and much of those plans will also apply to GoJet as the mainline partners provide all ground and gate operations employees and facilities under contractual relationships with GoJet.
Flights on Canadian soil experiencing Lengthy Tarmac Delays may not be required to disembark if Customs/Security does not allow, if ATC does not allow, or if the situation is unsafe/unsecure for customers and crew.
C. SOC Plan